Refunds, Returns & Exchanges:
If an order needs to be canceled or changed please contact us within 12 hours, but during sales, cancellations may not be possible.
If the change is associated with changes in sizing and color we may or may not be able to grant that request after 12 hours or if the order has been processed
We do not do size exchanges or color, please look at our size chart carefully and contact us for a size recommendation and note that digital color may differ slightly from real life.
We will only accept a refund if the item was damaged prior to shipping. Please do not attempt to abuse this policy and purposely damage the item; we have an accurate quality control team and there are areas that are inspected prior to shipping. If we determine that the damage was inflicted by the customer we will not allow for a refund. On the rare occasion that the item is damaged please keep the tags on within its original bag to prove it was not worn and then contact us. This must be done within 7 days or you may not be eligible for a refund.
As mentioned in our FAQ loose threads, closed buttons, and things of that manner are not considered damaged products.
In a situation where a refund is provided please allow 2-5 business days for your bank to process this change. Please note all orders are permanently archived after 180 days and no refund can be processed afterward.
In the situation that an item on our end is out of stock. We will contact the buyer as soon as that happens and provide them with 3 options: exchange with a 10% funds bonus, store credit with an additional bonus, or a full refund of the item that is out of stock. If the buyer does not respond we will hold the order indefinitely until a response is given.
Unique Refund Scenarios
The following are policies for specific situations: If a buyer pays to ship and we refund one item, we will also refund half the shipping cost. If there is a buy 1 get 1 sale discount and one item must be refunded we will provide the maximum possible discount per unit averaged. Ex. (Buy 1 get 1 50% off. The maximum discount will be 25% off per product and we will keep 75% of the product that is still being shipped)
All orders must be settled in 6 months or less regardless of their status: delivered, processed, canceled, refunded, or reshipped. After a 6-month time period, orders will be automatically archived and we will not be able to make any adjustments.
Please note that orders to the EU will be subjected to VAT tax/clearance fees upon delivery. In cases of refunds, these will not be reimbursed. We will also not refund orders where the customers reject the package and do not pay the tax.
For countries outside of the EU, the customers are liable for any duties, taxes, and customs fees levied by the country where the order is being shipped to. We will not refund orders that the customers refuse to pay these charges and reject the package. In cases of refunds, these charges will not be reimbursed.