Refund policy
Refunds, Returns & Exchanges:
Cancellations
Contact us within 12 hours to cancel or change an order. Note: During sales, cancellations may not be possible.
Order Changes
Changes in size or color may not be possible after 12 hours or once the order is processed.
Exchanges
We don't offer exchanges on size or color. Refer to our size chart for guidance and be aware that digital colors may slightly differ from actual products.
Damaged Item
Refunds are strictly subject to approval and are only considered for items damaged prior to shipping. Intentional damage will not be eligible for a refund, as all products are thoroughly inspected by our quality control team before dispatch. For damages not caused by the customer, ensure the item remains in its original packaging with tags intact and contact us within seven days of receipt to seek approval for a potential refund.
As stated in our FAQ, loose threads, unopened buttonholes, and similar characteristics are not considered defects.
Procedure for Authorized Refunds on Damaged Items
Upon approval by our operations team, refunds are initiated within 2-5 business days. For authorized returns or exchanges, the customer is responsible for the cost of return shipping.
No Stock
If an item is out of stock, we’ll contact you with three options:
- exchange with a 10% bonus
- store credit with a bonus
- full refund
If no response is received, we'll hold the order.
Unique Authorized Refund Scenarios
The following are policies for specific refunds which are authorized by the store:
- If a buyer pays to ship and we refund one item, we will also refund half the shipping cost.
- If there is a buy 1 get 1 sale discount and one item must be refunded we will provide the maximum possible discount per unit averaged. Ex. (Buy 1 get 1 50% off. The maximum discount will be 25% off per product and we will keep 75% of the product that is still being shipped)
Order Settlement
All orders must be settled in 6 months or less regardless of their status: delivered, processed, canceled, refunded, or reshipped. After a 6-month time period, orders will be automatically archived and we will not be able to make any adjustments.
European Customers
Please note that orders to the EU will be subjected to VAT tax/clearance fees upon delivery. In cases of refunds, these will not be reimbursed. We will also not refund orders where the customers reject the package and do not pay the tax.
For countries outside of the EU, customers are liable for any duties, taxes, and customs fees levied by the country where the order is being shipped to. We will not refund orders that the customers refuse to pay these charges and reject the package. In cases of refunds, these charges will not be reimbursed.